At a Glance: Mixcare Health, a digital health and wellness platform, expanded into Vietnam and Malaysia to lower costs without slowing delivery. Second Talent sourced and vetted a team of 5 backend developers and customer operations executives, and the new hires contributed to a 70% increase in overall business efficiency.
Company Background
Mixcare Health is a leading digital health and wellness platform serving insurance companies and enterprises. Its technology offers OpenAPI and plug-and-play solutions that integrate multiple healthcare providers into a unified digital infrastructure for end users.
As part of its growth and cost-optimization strategy, Mixcare Health aimed to expand into Vietnam and Malaysia by hiring backend developers and customer operations executives to build a team of five.
Challenges Faced
1. Achieving cost efficiency and productivity
The company wanted to reduce labour costs by expanding into lower-cost regions without compromising development speed or team performance.
2. Access to global expertise
Offshore hiring opened access to a broader, more diverse talent pool with specialized skills and global perspectives, strengthening innovation, creativity, and regional insight.
Solutions Delivered by Second Talent
Second Talent helped Mixcare Health quickly identify and hire high-quality backend developers and customer operations employees who matched the company’s technical and operational needs across both markets.
Candidates arrived pre-vetted, which shortened the hiring process and meant each new hire was a fit from the start rather than after a long ramp-up.
Post-onboarding support and account management continued after the placements, so the five new team members were integrated into existing workflows rather than left to find their own way in.
Results Achieved
The new hires materially improved internal workflows and service delivery, contributing to a 70% increase in overall business efficiency. Mixcare Health also gained a working presence in two new markets, giving it both lower operating costs and closer alignment with the regions it serves.
Key Outcomes
- Efficient talent sourcing: Backend developers and customer operations employees identified and hired to match specific technical and operational needs.
- Pre-vetted candidates: A thoroughly vetted shortlist streamlined hiring and delivered immediate fit and impact.
- Operational efficiency gains: Improved internal workflows and service delivery contributed to a 70% increase in business efficiency.
- Strategic team expansion: A team of 5 established across Vietnam and Malaysia, improving innovation and regional market alignment.
- Ongoing support: Post-onboarding support and account management ensured smooth integration of the new team members.
“Partnering with Second Talent has revolutionized our development and operations. Their ability to source top-tier Backend Developers and Customer Relations and Operations Executives allowed us to scale efficiently while maintaining high standards. The pre-vetted candidates they presented were ideally suited for our needs. Their exceptional account management and customer service made onboarding smooth and provided ongoing support. Thanks to Second Talent, the talent has increased our business efficiency by 70%.”
Alex Wong, CEO, Mixcare Health
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