Global Capability Centers in the Philippines: List of 15 GCCs [2026]

The 15 Global Capability Centers, One by One

A global capability center is an offshore unit a company owns and staffs with its own employees, instead of contracting the work to a vendor.

That rules out Concentrix, TaskUs and the rest of the third-party BPO industry, which our list of offshore staffing companies in the Philippines covers. The order runs from the largest published headcount down.

1. JPMorgan Chase Global Service Center

JPMorgan Chase is the largest GCC in the country by a wide margin. IBPAP president Jack Madrid put it at an estimated 21,000 employees in July 2026, GMA News reported.

The bank opened its Global Service Center in Manila in 2005 and in Cebu in 2010. The work covers analytics, finance and accounting, voice-based services and transaction processing for its consumer, commercial and investment banking arms.

About 16,000 of the staff are in Manila, split across two neighboring towers in Uptown Bonifacio, BusinessWorld reported in April 2025.

It is still adding space. The same report had the JPMorgan Chase Center at 20 floors and about 8,000 seats, and the bank was fitting out four more floors, about 2,000 seats, for early 2026.

2. ING Hubs Philippines

ING's attrition was 8.7% in 2025, against a 14% to 18% benchmark for global capability centers, the Daily Tribune reported.

The hub started in 2013 as ING Global Shared Operations, doing in-house processing.

It now runs more than 286 services for 40 countries, from financial-crime and fraud prevention to retail and wholesale banking technology, risk, compliance and legal.

ING's careers page gave more than 6,000 employees in 2024, and its Great Place to Work profile gives more than 6,500 in 2026.

3. HSBC Global Service Centre

HSBC runs two service centers, one at the UP-AyalaLand TechnoHub in Quezon City and one at Northgate Cyberzone in Alabang.

Its Philippine careers page says they provide "essential operational services to the bank's Global Businesses and Global Functions worldwide".

HSBC's Philippine site puts the service centers at more than 5,000 employees. The operating company, HSBC Electronic Data Processing (Philippines), dates from 2004, and HSBC marked 150 years in the country in 2025.

4. Shell Business Operations Manila

Shell's Manila center started in 2004 with fewer than 50 staff and had more than 4,500 by its 20th anniversary in September 2024, The Manila Times reported.

The work is finance, HR, customer service, order-to-delivery, contracting and procurement for Shell companies worldwide, run around the clock. Manila is one of four Shell Business Operations hubs, alongside Chennai, Krakow and Kuala Lumpur.

5. ANZ Group Capability Centre Manila

ANZ files its Manila team under "Group Capability Centre" on its own careers site, one of the few banks to use the GCC name outright.

The page says more than 2,000 people work across two campuses, in Quezon City and Makati, serving close to 30 countries and regions.

One detail says a lot about who the center serves. ANZ tells applicants some employees can align their shifts with Australia's time zone, which sits two to three hours ahead of Manila.

The work spans technology, customer service, institutional operations, financial markets and finance.

6. Deutsche Knowledge Services

Deutsche Knowledge Services is Deutsche Bank's Manila shared service center, created in 2005. It covers finance, operations, technology, risk control, HR, compliance and anti-financial-crime work, supporting the full life cycle of a trade.

Deutsche Bank's Manila careers page puts it at more than 1,200 professionals.

The bank itself has been in Manila since 1977 and marked 50 years in the country in 2025. It says many Manila roles now carry global responsibility rather than serving one region.

7. Northern Trust Manila

"We began our journey in 2014 with our first 100 employees, supporting non-complex processes.

Through agility, resiliency, innovation, and excellence, we have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200."

Coy Macaspac-Ordonez, country executive, Northern Trust Manila

That quote, from Northern Trust's Manila careers page, is the textbook path for a Philippine GCC. The center began with simple processing for the Chicago custody bank.

It now does client-facing work plus data warehousing, analytics and technology, and the company calls it a critical global capability center.

8. TrendLabs Philippines (Trend Micro)

Trend Micro's Manila center is the clearest counterexample to the idea that Philippine GCCs only do back-office work.

TrendLabs runs 24x7 threat surveillance and attack prevention, global technical support and R&D from Pasig, and the company calls it "the backbone of the Trend Micro service infrastructure".

It is also one of the oldest captives in the country, established in 1998, and Trend Micro's Philippine careers site puts the team at more than 1,000.

The Japanese security company cut 2% of its global staff in January 2024; no Manila figure was given.

Sorted by what they do, the finance-heavy shape of the market is plain. Most bank centers began with operations and have been adding technology, the path Northern Trust describes. Outside finance, only Trend Micro and Lexmark run R&D here.

9. Chevron Manila service center

Chevron's Manila center, run by Chevron Holdings from RCBC Plaza in Makati, handles finance and accounting, HR, IT, customer relations and procurement for Chevron entities worldwide.

Chevron's careers material gives more than 1,000 staff, in an undated figure.

It is gaining work. In July 2025 Chevron vice chairman Mark Nelson told Bloomberg that service centers in Manila and Buenos Aires would take on finance, HR and IT work "that used to be done in multiple countries", as World Oil reported.

That is part of a US$3 billion cost-cutting plan.

10. Canva Manila

Manila was the first place outside Australia where Canva put down roots, in 2014, with a team of seven. Canva's Philippines careers page now counts more than 1,000 employees in the country.

It is an operations hub, not an engineering one. Customer Happiness is the largest team, alongside user-voice enablement, design, sales and people operations. Canva, founded in 2012, is the youngest parent on this list.

11. Thomson Reuters Manila

Thomson Reuters' Manila team builds and maintains the content behind its legal, tax, risk and financial-markets products, and supports customers in Asia, Europe, the Middle East and North America.

That is knowledge work: reading, classifying and checking the material professionals pay to search.

The branch's Great Place to Work profile puts it at more than 1,000 employees, and 82% of staff rated it a great place to work.

12. Citi Solutions Center Manila

Citi's Manila center combines two things. It is a regional operating headquarters giving financial, technology and training services to Citi units in more than 90 countries.

It also houses Citigroup Business Process Solutions, which runs voice services such as customer service and collections for North America, the UK and Singapore.

In October 2025 Citi rolled out its in-house AI tools, Citi Assist and Citi Stylus Workspaces, to its Manila staff and called the center one of its largest global delivery hubs, Philstar reported.

Citi does not publish the center's own headcount; nearly 7,000 is the figure for all of Citi in the Philippines, bank included.

13. Wells Fargo Philippines

Wells Fargo's center has its own address: 1180 Wells Fargo Drive, McKinley Hill.

It does application development and support, testing, international operations and back-end banking work, according to the bank's India and Philippines careers page.

Its history is a warning about how fast a parent can move work. In 2020 Wells Fargo relocated about 700 technology roles out of Manila, and the last public headcount, nearly 4,800, dates from March of that year.

The center stayed open and marked 13 years in November 2024, Philstar reported.

14. Lexmark Cebu (Xerox)

Lexmark Cebu is the only center on this list outside Metro Manila apart from JPMorgan's Cebu site, and one of the few that designs products. Its engineers write firmware and software and design hardware for Lexmark's multifunction printers.

A business services unit alongside them handles finance, order-to-cash, procure-to-pay and customer operations.

Lexmark's Cebu careers page calls it one of the company's largest global facilities, established in 2001.

The parent changed on July 1, 2025, when Xerox completed its US$1.5 billion purchase of Lexmark, and the Cebu careers page now carries Xerox branding.

15. Standard Chartered Group Services Manila

Standard Chartered picked the Philippines in January 2023 for its fifth global business services hub, after China, India, Malaysia and Poland, Philstar reported.

The Makati center was due to be fully operational in 2024, doing technology and finance services, cyber security and banking operations.

It shows the market is still gaining new entrants. In May 2026 State Street announced a Manila office for investment-servicing work, due to open in the second half of the year, its release said.

IBPAP says the country adds about 10 GCCs a year.

Tax and Rules for a Philippine GCC in 2026

The CREATE MORE Act of November 2024 reset the incentives most GCCs run on, and the rules around it kept moving through 2026.

Under RA 12066, an export enterprise chooses between two regimes after an income tax holiday of four to seven years. It can pay the 5% special tax on gross income, or the 20% corporate rate with extra deductions.

The work-from-home rule matters most for a GCC. Registered companies may run telecommuting for up to 50% of their total workforce and keep their incentives, under section 309 of the Act.

The US HIRE Act is the risk on the horizon.

It would put a 25% excise tax on payments to foreign providers for services aimed at US consumers and deny the deduction, which PwC's Janice Mays put at a combined 46% rate, Thomson Reuters reported.

The bill has not moved since it went to committee.

Starting a Philippine Team Before the Entity

Canva started with seven people and Northern Trust with 100. A first team that size rarely justifies an entity and a PEZA filing.

We employ staff in the Philippines through our own Philippines employer of record, so the team works for you from day one and moves to your entity when it exists.

We also find the people. Browse vetted developers in the Philippines, or compare with the GCCs in Vietnam, where the centers lean towards chip design. Then tell us what the center will do, and we will send profiles within 24 hours.