In the past, many companies relied on a hands-on approach to onboarding, where new hires were brought into the office and introduced to their colleagues, managers and more. But as more companies embrace remote and hybrid workforces, new hire onboarding presents a slew of logistical, technical and cultural challenges—and the most thoughtful companies are creating new hire experiences that build belonging from day one.
Adopting a better approach to onboarding during the pandemic
When the pandemic hit, companies were faced with a new challenge: how do we make sure our remote teams are still feeling connected and part of a team?
The answer was to innovate. Companies had to rethink their onboarding process entirely. Rather than welcoming new hires with a morning coffee or breakfast and a tour of the office, companies had to ensure every new hire had their computer and knew how to setup and use it. While starting with computer setup might not be the warmest welcome for a new recruit, it was important for teams to create some of the moments of connection and belonging that employees typically have on their first day in the office.
One tactic that worked well for companies was creating a virtual standup. These meetings helped fill that initial “getting to know you” need. Companies also created a new hire buddy program and private Slack channels so that employees had multiple ways of getting their questions answered and meeting people outside their immediate team.
Perfecting the pre-boarding process
Preboarding is the process of getting new hires set up with everything they need for their first day—from computer and software to office supplies and swag. It’s not just about making sure everyone has what they need.
One tactic would be to implement more automation. For example, automated emails with minor customization to each onboarding employee. The automation ensures each hire has been catered to, while the email is more personal.
Another tactic is for new hires to be included in all company gatherings to ensure that they develop relationships outside of the work setting.
How to onboard better?
Onboarding is not just a one-time event. It’s something that you have to constantly keep top of mind. You want to make sure that you continue to offer effective training and clear communications throughout the employee’s time with your business.
As your company spans across departments, it’s important to centralize all information into one stored drive, so that a new hire can access their files and information immediately.
Furthermore, creating onboarding guides for each new hire helps give clear directions to new hires. The guides should include clear and measurable tasks and goals in the first month of joining. It’s also important to have regular catch ups to ensure everything is smooth and if there are any issues, then those issues are addressed immediately.
Finally, it is also important to note that every company and hire is different and that it is important to develop an iterative process, so that the company continues to evolve and improve.